Terms & Conditions

Please read our Residence’s Terms and Conditions carefully

Payment Terms
30% prepayment is required upon confirmation. Balance to be paid upon arrival.

Additional costs
The cost of electricity, mains water, internet and local taxes are included in rental rates. There are no additional costs, surcharges, taxes, above the price quoted.  

Gratuities for household staff are encouraged and normal, but are left entirely to your discretion.

Reservation Confirmation
Confirmation details with contact details of the Owner or Owner’s Representative will be sent to you in a reservation confirmation e-mail when the deposit is received. This e-mail, along with your passport, need to be presented upon arrival.

Damages or Losses
Please treat Palataki Residence as your home, and leave the house and all its contents in good order and in an acceptably clean condition. Any damage or losses caused during the rental period will be charged and paid prior to departure. In cases of excessive or unacceptable loss or damage at any time during the rental period, the Owner or Owner’s Representative may require you and your party, including visitors to vacate the villa immediately, without compensation or refund.

Access
Palataki Residence and its facilities are available for your full enjoyment during the rental period. However the Owner, Owner’s Representative, or other staff may need access to the residence from time to time (e.g. for maintenance purposes to the house, utilities and services, or for the purposes of providing additional services requested by you, etc.). You are required to give us reasonable access to the residence for these purposes.

Number of Guests
The number of persons (adults and children) staying at the residence must not exceed the maximum number of sleeping places indicated in the booking confirmation e-mail, unless specifically mentioned in writing. Entry or access to the residence may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed.

Use of Palataki Residence
All bookings are assumed to be for normal holiday purposes only, and you agree that the use of the Palataki Residence will be limited to this purpose unless otherwise confirmed in writing.
Conduct and Due Care
The Palataki Residence is located in a quiet residential neighborhood. We kindly ask you to respect this, and ensure that all guests and visitors to the residence behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking in interior of the house is prohibited.
You are responsible for the behavior of the guests and/or visitors to the residence during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require you and your party and/or visitor(s) to leave the premises and/or vacate the residence immediately, without compensation or refund.
In the interests of safety, due care should be taken at the residence at all times, especially with children. Suitable supervision should be given around the residence and roads, and when using the residence’s facilities.

Valuables and Security
Any of your valuables or property left or used at the Palataki Residence are at your own risk. Neither the Owner nor the Owner’s Representative accepts any responsibility for loss of or damage to your property. You are responsible for the residence during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by you, your party and/or visitors which may negate or prejudice the residence s insurance policy and/or results in loss or damage is your responsibility.

Cancellations
41 or more days prior to arrival: 15% cancellation fee
15-40 days prior to arrival: 50% cancellation fee
14 days or less prior to arrival – Non-Show – earlier departures: 100% cancellation fee
Complaints
Every attempt will be made for you to have an enjoyable stay. If you should have a complaint during the Rental Period, please inform the Owner or Owner’s Representative immediately who will endeavor to put things right. In order for your complaint to be addressed, you must communicate it to the Owner or Owner’s Representative whilst on location. If no complaint is reported during the Rental Period, we will assume that the Palataki Residence was to your satisfaction and no complaint will be entertained after your departure.

Provisions
Self-catering accommodation require that you supply all provisions and consumables necessary for daily living.

Our Responsibility
The Palataki Residence’s descriptions, assessments and/or ratings that we publish or give to you are provided in good faith and in the belief that they are accurate based on the latest facts. Where we refer to ratings of the Palataki Residence by third parties, these ratings are for information purposes only and we will not be held responsible for any reliance placed on these ratings.

Disclaimers
Neither the Owner nor the Owner’s Representative accepts any responsibility or liability for:
any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by you, your party or visitors regardless of the cause, any vehicle or the contents of any vehicle used, hired or engaged by you or your party during the Rental Period. Inability of you or any member of your party to enter the location of the residence or stay at the residence for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections, and/or any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Palataki Residence or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation.

Jurisdiction
This agreement will be governed by the laws of Greece. In the event of controversy arising from the booking and residence rental that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Corfu’s  Arbitrate to be resolved in the Greek language.
By making your booking request, you  agree that these terms and conditions have been read, understood and have been accepted and agreed to by you without reservation and without exception.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.

Please read carefully our Privacy-Policy

This privacy policy sets out how Palataki Residence’s website uses and protects any information that you give us when you use this website.

Palataki Residence is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Palataki Residence website may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We may use your personal information to send you promotional information about Palataki Residence and Corfu Island that we might think you may find interesting.If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will promptly correct any information found to be incorrect.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.